Venue Booking Officer – Community & Cultural Hubs

About the role

We are seeking a proactive, customer‑focused Venue Booking Officer to join the Cultural and Community Hubs team at Greater Dandenong City Council. The role is a temporary full‑time position covering parental leave until July 2027, providing high‑quality booking support for community and cultural venues across the council area.

Key responsibilities

• Manage venue bookings, including invoicing, refunds and database maintenance.
• Liaise with hirers on booking details, setup requirements, catering and compliance.
• Deliver outstanding customer service and build positive relationships with community groups and stakeholders.
• Assist with financial processes such as payment reconciliation and purchasing.
• Provide occasional support outside normal hours, including weekends.
• Ensure compliance with venue policies and procedures.

Required profile

• Relevant post‑secondary qualification (e.g., Certificate IV) in Venue Management, Community Development, Customer Service or equivalent experience.
• Significant experience working in a small team environment and using MS software and facility booking systems for administrative and financial tasks.
• Strong communication skills and a passion for supporting community groups.

Required skills

• Microsoft Office

What we offer

• Band 4 salary range $75,804 – $80,333 per annum (plus super).
• Temporary full‑time role with a clear end date (July 2027).
• Opportunity to work within a diverse, community‑focused council.