Studio Operations & Executive Support (Mindbody)

About the role

Our client runs two thriving Pilates studios in Canberra and needs a proactive Studio Operations & Executive Support professional. Working remotely, you will be the right‑hand to the studio owner, handling daily email correspondence, client membership administration, debt recovery, and overall studio management through Mindbody.

Key responsibilities

• Administer client accounts, class bookings, schedule adjustments, and memberships across both locations using Mindbody.
• Manage the daily email inbox, responding promptly and professionally to client inquiries, membership holds, and general questions.
• Execute debt recovery tasks, following up on failed payments and outstanding balances to maintain cash flow.
• Provide executive accountability by delivering daily task reminders, calendar updates, and workload tracking for the founder.
• Handle ad‑hoc administrative projects, research, and operational assignments as directed.

Required profile

• Hands‑on experience with Mindbody software in a studio, gym, or wellness setting.
• Exceptional written English with a warm, professional tone for client‑facing communications.
• Proven background in administrative support, virtual assistance, or executive assistant roles.
• Ability to work independently, manage routine task lists, and keep leadership organized.

Required skills

• Mindbody (mandatory)
• Email platforms: Gmail or Microsoft Outlook
• Google Workspace (Docs, Sheets, Drive)
• Scheduling tools: Google Calendar, Acuity, Calendly

What we offer

• Permanent work‑from‑home arrangement
• Immediate hiring
• Health insurance coverage for eligible locations