Travel Sales Consultant

About the role

Journey Beyond, Australia's leading experiential tourism group with 35 brands across Australia and New Zealand, is looking for a Travel Sales Consultant. You will help guests take the first step toward an unforgettable journey by turning enquiries into confirmed reservations through calls, emails and chat, combining confident sales conversations with strong product knowledge.

Key responsibilities

• Provide outstanding customer service across all prospective and current customer interactions.
• Convert enquiries into confirmed bookings through questioning, active listening, product matching and confident sales conversations.
• Promote relevant products and experiences through proactive upselling and cross-selling.
• Create, update and manage reservations, payments and customer information accurately across multiple systems.
• Maintain strong product, destination and brand knowledge to give accurate recommendations.
• Liaise with internal teams, suppliers and travel partners to confirm, amend and coordinate guest arrangements.
• Support revenue, service and KPI targets through accurate administration and guest service.

Required profile

• 2-3 years' experience in reservations, sales, travel, hotel front office or customer service.
• Demonstrated sales experience, with the ability to convert enquiries and achieve sales or revenue outcomes.
• Strong communication and customer service skills, including effective questioning and active listening.
• Confidence recommending upgrades, packages and additional services through upselling and cross-selling.
• A Diploma in Hospitality, Travel, Tourism, Business or a related field (highly regarded).

Required skills

• Organised and detail-oriented, able to navigate multiple systems and balance priorities.
• Accurate data entry and ability to follow established processes and procedures.
• Proficiency in Microsoft Word, Excel and Outlook.

What we offer

• An extensive onboarding and training program.
• Flexibility to work across a 7-day roster cycle.
• One day a week work from home after passing probation.
• Discounts on Journey Beyond travel, experiences and merchandise.
• Study assistance policy, employee referral policy, parental leave and purchased leave programs.
• Employee assistance program and private health discounts.

Candidates must provide a current National Police Clearance. Successful applicants apply online through the company's application process.