S&S Banking Consultant – Customer Service & Sales

About the role

As an S&S Banking Consultant you will provide outstanding sales and service to customers through face‑to‑face interactions and inbound/outbound calls, handling everyday banking enquiries, account openings and processes while balancing team, customer, risk and performance outcomes.

Key responsibilities

• Deliver customer‑obsessed service that drives satisfaction and first‑call resolution.
• Provide timely and accurate information on everyday banking enquiries, account openings and processes via telephone and online channels.
• Support and educate customers on using digital platforms for personal banking, empowering self‑service.
• Assist with digital onboarding processes to ensure a seamless experience for new customers.
• Listen, build trust and ask the right questions to exceed expectations and improve NPS outcomes.
• Contribute to a balanced team culture across people, customer, risk and performance.
• Ensure compliance with internal policies, legislative requirements (Privacy, FSRA) and underwriting guidelines.

Required profile

• Experience delivering high‑quality customer experience.
• Comfortable with digital customer service platforms and assisting customers in real‑time.
• Ability to navigate and troubleshoot common digital banking applications and mobile services.
• Understanding of digital verification and ID validation systems used in onboarding.
• Proficiency in digital payment technologies such as mobile wallets and online payments.
• Ability to handle digital banking queries, empowering customers to manage accounts online.

What we offer

• Flexible work arrangements supported by remote‑work tools.
• Opportunities for growth across Suncorp Bank and the wider ANZ Group.