Retail and Administration Manager

About the role

Savills is hiring a Retail and Administration Manager for Paradise Centre on the Gold Coast. The role takes responsibility for and supports the Centre Manager in the day-to-day management of the centre, focusing on retailer engagement, tenant performance, centre financials, lease administration, arrears support, reporting and office management oversight. It works closely with the Centre Manager and the finance team, and is supported by an Administration Support and Casual Mall Leasing team member.

Key responsibilities

• Act as a key day-to-day contact for retailers on trading issues, store presentation, centre processes, lease obligations, sales reporting, marketing participation and operational concerns.
• Oversee lease administration, including commencement and expiry dates, options, security requirements, permitted use, rent reviews, outgoings and special conditions.
• Keep the centre management office efficient and professionally covered during business hours, and take ownership of the property administration function.
• Manage tenant billing, rent reviews, outgoings and other charges in line with leases.
• Manage credit control, debtor follow-up and arrears reporting, resolve account queries and escalate outstanding issues.
• Oversee supplier invoices, purchase orders and approvals, and support budget preparation, financial tracking, month-end processes and outgoings reconciliations.
• Prepare financial and administrative information for weekly and monthly client reporting, including retailer sales and turnover rent calculations.
• Monitor tenant insurance, bank guarantees and other administrative requirements.
• Guide the Administration Support and Casual Mall Leasing team member and oversee CML billing, income and documentation.

Required profile

• Previous experience in property or shopping centre administration, with sound financial administration and credit control skills.
• Strong time management and ability to prioritise competing deadlines.
• Excellent written and verbal communication, precise attention to detail and confidence with financial information.
• Ability to work independently and give clear guidance to an administrative support team member.

Required skills

• Property management software; MRI is ideal.
• Intermediate Microsoft Office, particularly Excel.

What we offer

• Extra leave days and industry-leading parental leave benefits and bonuses.
• Fertility and reproductive leave, plus wellbeing days.
• Flexible work arrangements.
• Learning and development access, social events and charity days.