Junior Maintenance Administrator

About the role

A disability housing provider based in Melbourne CBD is looking for a Junior Maintenance Administrator through its recruitment partner, Aspect Personnel. Working closely with the Facilities Manager, you will take ownership of incoming maintenance requests from a large portfolio of homes across Victoria and South Australia. You will use your judgement to resolve what you can and allocate the rest to the designated person.

Key responsibilities

• Review incoming maintenance requests and decide whether each can be resolved by quick troubleshooting or needs the facilities team, a contractor or a tenancy manager.
• Work with residents and support staff to resolve minor issues without a call-out.
• Track all open requests, follow them up and ensure nothing is missed.
• Reconcile completed work against contractor invoices before payment.
• Monitor maintenance spend against budget and flag anything trending over.
• Liaise with the facilities, tenancy and accounts teams.

Required profile

• 1-2 years' experience in a property management or facilities administration role.
• Good judgement and confidence on the phone, including troubleshooting.
• Well organised, with strong attention to detail.
• Ability to obtain an NDIS Worker Screening Clearance and a National Police Check.
• Experience in SDA, NDIS or the disability sector is desirable but not essential.

Required skills

• Confident with Excel.
• Experience using CRM systems; Zoho experience is a bonus but not essential.