Personal Banker
ANZ Banking Group Limited · Katherine
Job description
About the role
As a Personal Banker based in a branch, you will deliver a seamless banking experience, meeting customers’ end‑to‑end financial needs and educating them on digital solutions.
Key responsibilities
- Provide customers with a seamless branch experience across transactions, needs‑based conversations and digital education.
- Act as a role model and peer coach within a collaborative team to deliver the best possible customer experience.
- Contribute to increased customer engagement and advocacy, creating real value.
- Participate in and support bank programs and initiatives.
- Take responsibility for ‘know your customer’ from a risk perspective.
- Ensure compliance with ANZ and branch policies and procedures.
Required profile
- Exceptional customer focus – retail experience is an advantage.
- Experience as a user and promoter of technology, with familiarity of digital channels.
- Ability to multitask and adapt to change and ambiguity.
- Willingness to work in a collaborative team environment.
- Sound understanding of compliance.
- Excellent communication and interpersonal skills.
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Published 6 hours ago
Expires 1 month from now
1 views · 0 interested
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ANZ Banking Group Limited
Katherine