Night Manager - Mercure Melbourne Southbank

About the role

A 4-star Mercure hotel in Melbourne's Southbank, near the Yarra River and major city landmarks, is looking for an energetic, enthusiastic full-time Night Manager. The role keeps the hotel running smoothly overnight, ensuring maximum guest satisfaction and the safety and security of the property.

Key responsibilities

• Complete daily revenue audits and postings, adjusting them where needed
• Prepare paperwork and reports for finance and management
• Deliver efficient guest services, including check-in/check-out, request handling and hotel information
• Settle and maintain guest accounts accurately
• Enforce strict security procedures to protect guest confidentiality and safety
• Maintain the hotel's professional standards and assist the Operations Manager and General Manager with checks and balances
• Help with food and beverage duties as required, including food and beverage production and service, and cleaning of prep and service areas

Required profile

• Guest-focused approach, able to adapt quickly in a fast-paced, changing environment
• Quick thinking and problem-solving under pressure
• Clear, confident written and verbal communication
• Willingness to work a 7-day roster on the overnight shift

Required skills

• Preferred: knowledge of Microsoft Outlook, Microsoft Office and Opera
• Preferred: valid RSA and First Aid, or willingness to obtain them before starting

What we offer

• The chance to learn and grow within Accor's "Work Your Way, Learn Your Way" programme
• Mentoring from experienced Accor hospitality professionals
• The opportunity to make a real contribution to the hotel's operations