National Aftermarket Account Manager

About the role

We are seeking a proactive National Aftermarket Account Manager to manage strategic customer relationships at both corporate and site levels, ensuring service commitments, performance expectations, and customer outcomes are consistently achieved and exceeded.

Key responsibilities

• Manage key performance metrics and service outcomes for assigned national and international accounts, reporting monthly, quarterly and yearly performance.
• Serve as primary contact for all aftermarket support issues across all communication channels.
• Lead and coordinate the National & International Account Fleet Support Team, deploying resources to meet customer expectations and business objectives.
• Analyse fleet operating data, cost‑per‑hour metrics, asset utilisation and maintenance trends to identify improvement opportunities.
• Conduct regular Fleet Business Reviews, operational assessments and strategic planning sessions with customers, preparing executive summaries and performance reports.
• Collaborate with regional Marketing, Aftermarket, Service and Parts teams to develop customer‑focused value‑added service programs.

Required profile

• Experience in the service industry with demonstrable people management and leadership skills.
• High communication, negotiation and organisational abilities.
• Ability to work under pressure, multitask and meet multiple deadlines.

Required skills

• Advanced computer skills for changing technologies.

What we offer

• Access to discounts and cashback from over 400 retailers nationwide.
• Health and wellbeing platform supporting mental, physical and financial goals.
• Corporate rates for private health insurance.
• Inclusive working environment and Employee Assistance Program for confidential counselling.