Key Account Manager – SMB/Midmarket

SoftwareOne · Sydney Nord

New

🇬🇧 English

Job description

About the role

SoftwareOne is seeking a Key Account Manager to grow and retain a portfolio of SMB and mid‑market customers. You will combine account management with proactive new‑business development to drive recurring revenue and deliver high‑quality outcomes.

Key responsibilities

Manage and expand an assigned portfolio of SMB and mid‑market customers, ensuring retention, satisfaction and revenue growth.
Develop and execute account plans, identifying renewal, upsell and cross‑sell opportunities.
Collaborate with sales specialists, services, customer success and operations to deliver solutions.
Maintain pipeline visibility, provide accurate forecasts and track performance metrics.

Required profile

Proven ability to manage a customer portfolio, driving renewals and revenue growth.
Strong commercial acumen and experience in B2B technology or services sales.
Demonstrated relationship‑management and strategic account‑planning skills.
Experience using CRM systems for pipeline and forecasting.

Required skills

CRM system proficiency

Questions fréquentes

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Published 16 hours ago

Expires 1 month from now

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SoftwareOne

Sydney Nord

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