IT Support Technician Level 1-2

About the role

Podium IT is hiring a client-facing IT support technician in Melbourne, working across remote support, onsite assistance and the technology environments used by small businesses and healthcare practices. The role suits someone who enjoys solving problems, communicating clearly and taking ownership of day-to-day client requests, working with the team on helpdesk, remote support and planned onsite work.

Key responsibilities

• Respond to client support requests professionally and promptly.
• Troubleshoot Windows, Microsoft 365, devices, printers, networks and common business applications.
• Provide remote support and attend client sites when required.
• Document work, decisions and useful technical information.
• Escalate risk and complex issues clearly while staying accountable for follow-through.
• Support healthcare practices and coordinate with clinical software vendors.

Required profile

• Strong customer service, written and verbal communication.
• Structured troubleshooting and attention to detail.
• A security-aware approach to identity, access and sensitive information.
• Ability to manage priorities and ask for help early.

Required skills

• Practical Windows desktop and Microsoft 365 support.
• Fundamental understanding of IP addressing, DNS, DHCP, Wi-Fi, switching and routing.