ICT Support Officer (On-site School)

About the role

Reflex Technology Group is looking for an experienced ICT Support Officer to work on-site at a school in Melbourne. This is not a traditional support desk role: you will be the face of the company at the client site, working independently and managing the full scope of ICT support and operations, building a trusted partnership with the school's leadership, staff and students. It suits someone who thrives autonomously, takes ownership of their site and can lead, troubleshoot and make sound decisions without day-to-day supervision.

Key responsibilities

• Serve as the primary on-site ICT resource, handling day-to-day technical support, systems administration and device management
• Build trusted relationships with the ICT Manager, principal, teaching staff and support teams
• Log, triage and resolve incidents through the RTG ticketing system, escalating where appropriate
• Anticipate issues and recommend improvements to the reliability and performance of the school's technology
• Create and maintain documentation, training materials and end-user guides
• Communicate clearly with school leadership and stakeholders

Required profile

• 1-3 years' experience in Level 1/2 technical support; recent graduates with a relevant IT qualification are encouraged to apply
• Prior experience in a school or education setting is highly regarded
• Australian citizenship or permanent residency, National Criminal History Check and Working with Children Check
• Valid Australian driver's licence and access to a reliable personal vehicle
• Ability to work autonomously and manage a client site without on-site supervision

Required skills

• Windows and Mac support
• Wireless networking, TCP/IP and remote administration
• Windows system administration, including Active Directory (Azure AD) and Group Policy
• Microsoft Office 365 and G-Suite
• Jamf or other MDM systems

To apply, submit a current resume and a brief cover letter describing your experience in school or education environments and your approach to working autonomously in a client-facing role.