Guest Service Officer

About the role

The Guest Service Officer welcomes guests to Four Seasons Hotel Sydney, delivering an exceptional experience from check‑in through departure. This position is part of the Rooms Division and reports to the Front Desk Manager.

Key responsibilities

• Assist guests with check‑in, check‑out, inquiries and special requests, ensuring a seamless stay.
• Process reservations, handle phone calls and maintain accurate guest records.
• Respond promptly and professionally to guest enquiries, providing personalized recommendations aligned with Four Seasons service standards.

Required profile

• Excellent communication skills and a natural ability to engage with guests.
• Ability to thrive in a fast‑paced environment while maintaining attention to detail.
• Flexibility to work a rotating roster, including weekends, evenings and occasional overnight shifts.

Required skills

• Previous front‑desk or guest‑service experience in a hotel setting.
• Proficiency with the OPERA property management system (advantageous).

What we offer

• Competitive wages and a comprehensive benefits package.
• Excellent training and development opportunities.
• Complimentary accommodation at other Four Seasons properties, employee meals and uniform dry‑cleaning.