Guest Service Agent – Part‑time

About the role

Minor Hotels’ Oaks Brisbane Mews Suites is seeking a Guest Service Agent to deliver exceptional customer service. This part‑time, casual role welcomes guests, assists with check‑ins and check‑outs, and provides local recommendations.

Key responsibilities

• Provide a warm, friendly reception and ensure smooth check‑in and check‑out processes.
• Maintain clear communication with guests via in‑person, phone, and email.
• Process reservations, updates, and special requests using the property management system.
• Act as the primary point of contact throughout the stay, resolving issues and offering personalised recommendations.

Required profile

• Proven experience in hotel, hospitality or customer‑facing roles.
• Excellent verbal and written communication skills.
• Professional appearance and commitment to high service standards.
• Willingness to work flexible schedules, including weekends and public holidays.

What we offer

• Career growth through learning and development programs.
• Exclusive hotel discounts (50% off stays at Minor Hotels in Australasia, 20% for friends/family).
• Global accommodation discounts across all Minor hotel brands.
• Retail rewards, entertainment discounts, and banking/insurance benefits.
• Generous leave entitlements, including parental and birthday leave.
• Wellness support via Employee Assistance Programme and tailored services.