Gaming Team Leader

About the role

Bankstown Sports Club, one of Australia's leading sports clubs, is seeking an experienced and motivated Gaming Team Leader to lead its busy Gaming department. The club welcomes millions of guests each year and offers premium facilities and a people-first culture. Both full-time and part-time Gaming Team Leaders are sought.

Key responsibilities

• Lead, coach and support team members to deliver outstanding customer service
• Supervise daily Gaming operations and ensure service standards are met
• Provide ongoing training, feedback and development to team members
• Manage floor operations, delegate tasks and respond to customer and operational needs
• Ensure procedures, reporting and clearance processes are completed accurately
• Maintain compliance with Gaming regulations, Club policies and workplace procedures
• Resolve customer and team concerns professionally and promote a positive, collaborative culture
• Support a safe and secure environment for members, guests and employees

Required profile

• Previous leadership or supervisory experience in a Gaming, Hospitality or Club environment
• Valid NSW Competency Card
• Flexibility to work a rotating roster across days, nights, weekends and public holidays
• Immaculate personal presentation and professional standards

Required skills

• Strong knowledge of Gaming operations and relevant legislation
• Excellent verbal and written communication skills
• Proven ability to lead, coach and motivate a team
• Problem-solving, conflict resolution and attention to detail

What we offer

• Career progression with a strong focus on internal promotion
• Ongoing paid training, leadership development and mentoring
• Daily meal allowance
• Free secure underground parking plus discounted car washes
• Employee rewards and recognition programs