Food & Beverage Team Leader

About the role

Lucky Cheng's, part of the Bankstown Sports Club group, is a fast-paced restaurant in Bankstown, New South Wales, known for freshly made noodles, dumplings, baos and pancakes served by skilled noodle chefs. It is looking for a Food & Beverage Team Leader to lead the team during service and keep the venue running smoothly. The position is available on either a permanent full-time or permanent part-time basis.

Key responsibilities

• Lead, motivate and support the team during service
• Create a welcoming and memorable experience for every guest
• Keep service running smoothly during busy periods and ensure the restaurant is presented to a high standard
• Handle customer enquiries and resolve issues with confidence and care
• Support daily operations including stock control and cash handling
• Maintain high standards across food safety, WH&S and responsible service
• Coach and develop team members and build a positive team culture

Required profile

• Natural people person who thrives in a busy hospitality environment, confident leading a team and calm under pressure
• Ideally previous Team Leader, Supervisor or similar leadership experience in hospitality
• Experience in a busy restaurant or high-volume food and beverage environment
• Genuine passion for customer service and hospitality
• Strong leadership, communication and problem-solving skills, and the ability to motivate and coach a diverse team
• Hands-on approach and willingness to jump in wherever needed
• Flexibility to work across a 7-day rotating roster including nights, weekends and public holidays
• Full working rights in Australia

Required skills

• Knowledge of RSA, RCG, WH&S and food safety requirements
• Current NSW RSA and RCG competency card, or willingness to obtain one

What we offer

• Leadership within one of the busiest operations in the Bankstown Sports precinct, part of a leading hospitality and entertainment group
• Career progression opportunities across multiple venues and brands, with ongoing training, coaching and leadership development
• Additional wellbeing leave each year, daily meal allowance and uniforms provided
• Complimentary secure underground parking and employee rewards and recognition programs