Front Office Assistant Manager

About the role

At Four Seasons Hotel Sydney, in the historic Rocks district, the Front Office Assistant Manager leads daily hotel operations and acts as Manager on Duty. The role ensures every guest receives the personalised service Four Seasons is known for, supports and develops Front Office staff, resolves guest concerns and works closely with other departments to deliver seamless luxury experiences.

Key responsibilities

• Lead and support the Front Office team during daily operations and serve as Manager on Duty, a key contact for guests, employees and hotel leadership.
• Handle guest feedback, concerns and service recovery opportunities professionally.
• Foster a positive work environment through coaching, mentoring and supporting team members.
• Monitor arrival and departure experiences to keep operations smooth.
• Partner with Housekeeping, Concierge, Guest Services, Reservations, Food & Beverage and Engineering teams.
• Assist with scheduling, payroll administration, training and performance management.
• Ensure compliance with Four Seasons policies, procedures and safety standards.
• Support VIP arrivals, special events and operational projects as required.

Required profile

• Previous leadership experience in Front Office, ideally in a luxury hotel.
• Duty Manager, Assistant Front Office Manager, Front Office Supervisor or similar experience.
• Strong knowledge of hotel operations and guest service standards.
• Excellent communication and relationship-building skills, calm and professional under pressure.
• Flexibility to work a rotating roster including evenings, weekends and public holidays.
• Full Australian working rights at the time of application.

Required skills

• Experience using Opera PMS is highly regarded.

What we offer

• Competitive remuneration package.
• Complimentary accommodation worldwide through the Employee Travel Program and discounted food and beverage.
• Employee recognition programs, service awards, learning and development opportunities, and access to global career paths.
• Duty meals and laundered uniforms.
• Employee Assistance Program and wellbeing initiatives.