Part-Time Overnight Guest Service Officer

About the role

Four Seasons Hotel Sydney, in the historic Rocks district, is looking for a confident, service-driven part-time overnight front desk agent to join its Front Office team. As the key point of contact during the night shift, you will ensure seamless guest experiences through efficient check-ins and check-outs, thoughtful service and smooth overnight operations.

Key responsibilities

• Provide professional, welcoming service to guests arriving, departing or needing assistance overnight
• Manage check-in and check-out procedures accurately in line with Four Seasons standards
• Respond to guest enquiries, requests and concerns with care, empathy and professionalism
• Assist with overnight audits, financial reporting and end-of-day procedures
• Monitor hotel activity and support a safe, secure and comfortable environment
• Communicate with other departments on special requests, early departures and daily operational needs
• Maintain a polished and organised front desk and lobby area

Required profile

• Previous experience in a front office, hospitality or customer-facing role preferred
• Calm, confident approach, able to work independently during overnight shifts
• Flexibility to work overnight shifts, including weekends and public holidays
• Genuine passion for delivering exceptional guest service

Required skills

• Problem-solving, organisational and multitasking skills
• Excellent communication and interpersonal skills

What we offer

• Competitive hourly rates and employee benefits
• World-class training and development opportunities
• Complimentary stays at Four Seasons hotels and resorts worldwide
• Complimentary dry cleaning for employee uniforms
• Complimentary employee meals during shifts
• Upsell incentive program
• Career growth opportunities within a globally recognised luxury hospitality brand