Front Desk Supervisor

About the role

The Front Desk Supervisor will oversee daily front‑desk operations at a JW Marriott property, ensuring guest satisfaction and adherence to professional standards. Reporting to the Front Office Manager, you will manage shift activities, check‑ins, check‑outs and resolve guest issues.

Key responsibilities

• Supervise front‑desk staff, handle problem payments and guest complaints.
• Process all guest check‑ins, set up accurate accounts, and manage room key issuance.
• Coordinate with housekeeping and other departments to ensure room readiness.
• Balance cash, count bank at shift start/end, and drop receipts per accounting rules.
• Assist management with hiring, training, scheduling, evaluating and coaching employees.

Required profile

• Experience in a similar front‑office supervisory role.
• Strong time‑management, attention to detail and multitasking abilities.
• Ability to maintain confidentiality and handle conflict resolution.

Required skills

• Working knowledge of Opera PMS (hotel property management system).

What we offer

• Unlimited strategic development and career opportunities.
• Generous accommodation and food‑and‑beverage discounts across Marriott properties.
• Recognition programs, comprehensive hotel training and wellbeing programs.