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This job expired on 01/10/2026. It no longer accepts applications.
Customer Support Officer – High-Volume Call Centre (Government)
Randstad · Adelaide
Job description
About the role
We are looking for a proactive Customer Support Officer to join a high‑volume government call centre in Adelaide. The role involves engaging with prospective and existing customers via phone to drive onboarding, retention and success.
Key responsibilities
- Manage high‑volume inbound and outbound phone campaigns.
- Identify and address barriers preventing customers from progressing.
- Maintain accurate records and case notes across multiple internal systems.
- Analyse campaign outcomes, spot trends and provide actionable reports for continuous improvement.
Required profile
- Proven experience in high‑volume call centre environments.
- Strong ability to build rapport quickly and influence positive outcomes.
- Tech‑savvy with attention to detail when handling multiple software platforms.
- Analytical mindset with experience tracking outcomes and reporting trends.
Required skills
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Randstad
Adelaide
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