Customer Success Manager, Digital Banking Solutions (Hybrid)

About the role

Experian's Open Data Solutions team, part of its A/NZ business, is looking for an experienced Customer Success Manager to manage and deepen relationships with its most important Strategic Accounts. Working within the Product & Presales team, you will be the post-sale owner of the customer success relationship, building trusted links with senior client stakeholders and turning product capabilities into measurable client outcomes. The role is hybrid.

Key responsibilities

• Build and maintain long-term relationships across Strategic Accounts, mapping each client's strategy, priorities and challenges
• Develop tailored success plans aligned to client goals, adoption priorities and value measures
• Help clients expand adoption of Open Banking and Transaction Enrichment and Categorisation solutions
• Contribute to Quarterly Business Reviews and keep a regular engagement cadence
• Identify expansion opportunities, run early discovery conversations and partner with Strategic Account Directors who own the commercial side
• Monitor client health and adoption, flag churn or delivery risks and support renewal preparation
• Coordinate across Product, Sales, Delivery, Support, Consulting and Billing to deliver a joined-up client experience
• Advocate for customer needs internally, feed product strategy and roadmap, and connect clients with pilots and proof-of-concept projects

Required profile

• 5+ years in Customer Success, Strategic Account Management, Product, Solutions Consulting or another senior client-facing role
• Proven track record with enterprise clients and senior stakeholders
• Experience leading strategic client meetings, workshops, business reviews or success planning discussions
• Strong understanding of financial services, digital banking, data, SaaS or enterprise technology solutions
• Experience with transaction data, Open Banking, Consumer Data Right or merchant data is highly advantageous

Required skills

• Stakeholder management, communication, presentation and facilitation
• Discovery, problem-solving and commercial acumen
• Project management and prioritisation
• Comfortable using CRM platforms, client health dashboards and adoption data

What we offer

• Novated leasing and salary packaging
• Bonus and commission plan
• Experian shares discount and wellness program
• Flexible hybrid work and flexible time off, including volunteer and personal leave
• 17 weeks of paid parental leave, family care leave and up to 5 days study leave