Customer Engagement, Training and Operations Support

About the role

Medtronic's Cardiovascular (CV) portfolio supports healthcare professionals and organisations through commercial, educational and operational activities. This position in Macquarie Park, NSW, Australia provides operational, compliance, customer engagement and administrative support across the Cardiovascular business, working with Sales, Marketing, Operations, Compliance, suppliers and healthcare professionals. It is based on a flex work arrangement.

Key responsibilities

• Administer Healthcare Professional (HCP) and Healthcare Organisation (HCO) engagement processes, including sponsorships, educational grants, charitable donations and consultancy agreements, via the compliance management system (ONIT)
• Ensure compliance, documentation accuracy and audit readiness for training and educational events via the event compliance management system (CVENT)
• Coordinate HCP travel arrangements through approved suppliers, communicating with customers and internal stakeholders
• Manage procurement activities such as purchase orders, invoices and financial documentation via Ariba and ONIT, including blanket purchase orders
• Set up and maintain direct and indirect suppliers in SAP, keeping master data accurate
• Handle other general operations and admin tasks as required

Required profile

• Minimum 4 years of experience in administrative, coordinator, sales support, marketing support, compliance support, travel coordination or operations support roles
• Experience with compliance-driven processes, documentation management or regulated business activities
• Experience coordinating multiple stakeholders, priorities and deadlines in a corporate environment
• Preferred: MedTech, healthcare, pharmaceutical or life sciences background, and experience with HCP engagement, educational programs or event coordination

Required skills

• Proficiency in Microsoft Office and business systems
• Preferred: SAP, Ariba, ONIT, CVENT or similar platforms
• Strong written and verbal communication, attention to detail, time management and teamwork