Customer Administration Representative

About the role

The Customer Administration Representative will deliver exceptional customer service and sales support for Toyota Finance Australia. Working closely with Relationship Managers and Sales Managers, you will act as a trusted point of contact, handling day‑to‑day enquiries and ensuring a seamless experience for customers and the sales team.

Key responsibilities

• Provide administration support to various sales teams, preparing paperwork, sales documents and product information.
• Process and update customer information in internal systems and respond to enquiries via phone and email.
• Manage shared inboxes, coordinate customer requests, and communicate updates.
• Assist with order tracking, delivery updates and issue resolution.
• Manage debtor accounts, ensuring payments are reconciled and received on time.
• Maintain accurate records, spreadsheets, sales documentation and prepare reports.

Required profile

• Previous experience in sales support, customer service, fleet management, finance or the automotive industry is highly regarded.
• Relevant tertiary qualifications in Business, Commerce or related fields are desirable but not essential.
• Strong communication and interpersonal skills with a professional approach to customers and stakeholders.
• Excellent organisational abilities, attention to detail and the capacity to manage multiple priorities.
• Proactive, self‑motivated and able to work both collaboratively and independently.

Required skills

• Intermediate proficiency with Microsoft Excel.
• Intermediate proficiency with Microsoft PowerPoint.
• Intermediate proficiency with Microsoft Word.
• General Microsoft Office Suite competence.

What we offer

• Flexible hours and workspaces.
• Career development programs.
• 26 weeks paid primary carer’s leave and 8 weeks paid secondary carer’s leave.
• Wellness facilities and Employee Assistance Program.
• Paid volunteer days and Employee Community Grants Fund.
• Employee Car Benefit Scheme.