Customer Account Advisor – Telebet
bet365 · Darwin
Job description
About the role
Join bet365’s Telebet team to deliver live sporting drama over the phone, providing exceptional customer experiences during peak sporting events. Advisors handle live telephone wagering and account enquiries with precision, speed, and clarity.
Key responsibilities
- Process telephone bets accurately while managing general account queries.
- Handle inbound customer calls using the Avaya telephony system.
- Explain bet types and account features with comprehensive product knowledge.
- Identify potential customer harm early and uphold responsible gambling commitments.
- Escalate complex account issues and safer‑gambling concerns according to procedures.
Required profile
- Confident and calm approach in high‑pressure scenarios.
- Strong keyboard skills with fast, accurate data entry.
- Sound knowledge of sports, fixtures and wagering markets.
- Background in a contact‑centre or telephone‑based customer service environment.
- Ability to navigate multiple computer systems simultaneously.
Required skills
- Proficiency with Avaya telephony system.
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Published 16 hours ago
Expires 1 month from now
8 views · 0 interested
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bet365
Darwin