Betting Line Operator

About the role

Join Entain Australia & New Zealand as a Betting Line Operator, delivering fast, accurate support across phone, live chat, and email while ensuring bets are placed correctly and safely.

Key responsibilities

• Handle high‑volume inbound customer requests across multiple channels, providing clear solutions.
• Place and manage bet requests with accuracy and efficiency, meeting required timeframes.
• Verify customer details, update account information, and maintain detailed interaction records.
• Identify unusual patterns to support fraud detection and uphold platform integrity.
• Promote Safer Gambling practices, ensuring customers are supported and protected.

Required profile

• Passionate about delivering exceptional customer experiences.
• Clear and confident communication via phone, chat, and email.
• Strong attention to detail and ability to work accurately under pressure.
• Thrives in fast‑paced environments and can manage multiple tasks.
• Team player who contributes to a positive, high‑performing culture.
• Adaptable to a 24/7 rotating roster, including weekends.

Required skills

• Excellent verbal and written communication.
• High level of accuracy and attention to detail.

What we offer

• Hybrid and flexible work arrangements.
• Recognition and rewards, including retailer discounts.
• Wellbeing perks supporting health and happiness.