Concierge / Customer Service Specialist (Full-Time)
avisbudget · Melbourne Airport - Lot1
Job description
About the role
Join Avis Budget Group as a Concierge / Customer Service Specialist, delivering a seamless and personalised rental experience for premium customers at Melbourne Airport. You will be the front‑line specialist ensuring smooth vehicle pick‑up, drop‑off and addressing all customer needs.
Key responsibilities
- Communicate and coordinate with customers for vehicle pick‑up and return, handling inquiries, requests and concerns promptly.
- Verify rental details, inspect vehicles, and assist with luggage handling.
Required profile
- Full and valid Australian driver’s licence.
- Availability for a rotating roster including weekends, evenings and public holidays.
- At least 1 year of experience in customer service, retail or hospitality.
- Strong attention to detail and ability to follow procedures.
What we offer
- Competitive hourly rate plus loadings and performance bonuses.
- Wellbeing program with life insurance, discounted health cover and superannuation options.
- Access to Perkbox discounts on retail, fitness, cinema and more.
- Employee discounts on car rentals across Avis Budget Group.
- 24/7 mental health support via Employee Assistance Program.
- Comprehensive training to help you succeed and grow.
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Published 2 hours ago
Expires 1 month from now
5 views · 0 interested
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avisbudget
Melbourne Airport - Lot1