Conference & Events Coordinator

About the role

ibis Adelaide, part of the Accor Group, is looking for a highly organised, service-focused Conference & Events Coordinator. The role combines event coordination with group reservations sales support, covering the guest journey from initial enquiry through to post-event follow-up. You will work closely with Sales, Operations and Food & Beverage teams to deliver successful conferences, events and group stays.

Key responsibilities

• Coordinate conferences, meetings and group bookings from enquiry through to execution and follow-up
• Prepare event documentation such as BEOs, proposals, contracts and group quotations
• Act as main client contact, ensuring clear communication and excellent service
• Assist with group reservations: room blocks, rooming lists, billing details and system accuracy
• Liaise with Operations, Front Office, F&B and Revenue teams to optimise inventory
• Monitor group changes, allocations and key deadlines (cut-off dates, pick-up)
• Ensure accurate billing, invoicing and financial reconciliation for events and groups
• Maintain up-to-date records and reports across all systems
• Drive revenue by upselling rooms, events and hotel services

Required profile

• Previous experience in hotels, events, reservations or group sales
• Strong organisational and time management skills
• Excellent communication and relationship-building abilities
• High attention to detail and ability to multitask in a fast-paced environment
• Proactive, team-oriented mindset with a passion for hospitality
• Full-time working rights in Australia

Required skills

• Knowledge of PMS (Opera preferred) and event management systems is highly regarded

What we offer

• All Heartist employee benefit card with discounted rates on accommodation and food and beverage worldwide
• Learning programs through the Learn Your Way Academy, with self-paced courses, virtual webinars and face-to-face training
• Opportunities to grow within the property and across the group
• Corporate social responsibility activities