Communications and Engagement Lead - South Bank, QLD

About the role

Flight Centre Travel Group is looking for a Communications and Engagement Lead in South Bank, Queensland, to shape how people across the Agentic Accelerator and Digital Commerce divisions connect, engage and build capability. Supporting around 280 team members, the role sits at the heart of major transformation initiatives, especially AI capability uplift and adoption, and combines strategic communications, employee engagement, change support, executive communications and event leadership.

Key responsibilities

• Support the AI Transformation Lead and Change Manager in delivering AI transformation and capability uplift initiatives
• Produce and manage the AI Interview Series across email, Workvivo and the AI Learning Hub
• Lead AI awareness and engagement activities with partners such as Anthropic, OpenAI and Miro
• Develop and execute internal communications strategies and plans for the division
• Manage and optimise channels including email, Workvivo, SharePoint, Microsoft Teams, Slack, digital signage and the AI Learning Hub
• Create content, toolkits, frameworks and templates, and deliver newsletters, campaigns and awareness initiatives
• Run go-to-market communication plans for product launches, system rollouts and AI initiatives
• Lead communications during business-critical incidents and system outages, including stakeholder updates and escalation support
• Support divisional leadership with executive communications, stakeholder engagement, planning events and strategic initiatives
• Plan and deliver recognition programs, conferences, team celebrations and partner events

Required profile

• 5+ years' experience in internal communications, employee engagement or a related field
• Experience communicating technology, digital transformation or AI programs to non-technical audiences
• Proven experience writing executive communications and board-level reporting
• Strong stakeholder management experience with senior leaders across multiple brands or business units
• Demonstrated event, recognition and community management experience
• Tertiary qualification in Communications, Marketing, Business or a related discipline
• Travel industry experience and knowledge of Leisure brands highly regarded
• Applications only from candidates based in Australia with unrestricted right to work

Required skills

• Workvivo, Microsoft 365, SharePoint, Slack, HubSpot and Salesforce
• Incident or crisis communications
• Writing, editing and storytelling

What we offer

• Individualised learning and development pathways and LinkedIn Learning access
• Staff discounts on retail, health and wellness products, travel and employee share plan
• Career opportunities across a global network of brands, with promotion from within
• Health insurance discounts, corporate gym and EOT facilities, and mental health support
• Reward and recognition events, including the Global Gathering and EOFY Celebration
• CSR workplace giving, volunteering and fundraising, and paid parental and volunteer leave