Senior Communications Advisor

About the role

AFCA, the Australian Financial Complaints Authority, is looking for an experienced Senior Communications Advisor to join its Strategic Communications team. The role helps shape clear, compelling and consistent communications that connect AFCA's strategy with the people it serves, turning complex issues into engaging narratives for internal and external audiences while protecting and enhancing AFCA's reputation. It is a 12-month contract role.

Key responsibilities

• Shape and deliver integrated communications strategies that support AFCA's strategic goals.
• Turn complex information into clear, compelling stories for a range of audiences.
• Draft, edit and publish high-quality content across internal, digital and traditional channels.
• Advise senior stakeholders on how to connect and engage effectively with their audiences.
• Build relationships across AFCA and coordinate subject matter experts, stakeholders and external suppliers on communications projects.
• Use data and insights to improve reach, engagement and impact.

Required profile

• Relevant qualifications or equivalent experience in communications, public relations, journalism or a related field.
• Proven experience developing communications strategies and engaging content across digital, internal and traditional media.
• Experience in financial services, a regulatory environment or a member-based organisation is an advantage but not essential.

Required skills

• Exceptional writing, editing and storytelling skills.
• Strong interpersonal and influencing skills, able to give trusted advice to stakeholders at all levels.
• Project management and organisational skills, able to handle competing priorities and deliver under pressure.

What we offer

• Hybrid working with two days a week in the offices.
• Flexible public holidays, gender affirmation leave, women's health leave and bonus paid time off after the year-end holiday period.
• A Gold AWEI Accredited workplace and an accredited family-friendly workplace.