Client Services Associate

About the role

Marsh is looking for a Client Services Associate to join its Employee Health & Benefits team in Sydney. The role provides administrative and technical support for the Group Life and Private Health broking business, handling client and member queries, claims, underwriting and reporting.

Key responsibilities

• Maintain accurate client and member records, certificates of currency and support end‑of‑month reconciliations.
• Process claims, underwriting reviews and respond to email and telephone enquiries professionally.
• Document business rules, conduct peer reviews and assist with annual audit checks.
• Collaborate with Account Executives, insurers and internal teams to ensure compliance with legislation and company policies.

Required profile

• High School Certificate or equivalent.
• Minimum 3 years experience in client service or operational roles within life or health insurance.
• Strong understanding of life/health insurance products and relevant legislation.

Required skills

• Proficiency with the Microsoft Office suite.
• Ability to work under pressure, meet deadlines and manage time effectively.

What we offer

• Professional development opportunities and supportive leadership.
• Inclusive, vibrant culture with flexible hybrid working (at least three days onsite).