Client Services Associate

About the role

Join the Employee Health & Benefits team at Marsh in Sydney, providing administrative support for Group Life and Private Health broking. This hybrid role requires three days a week in the office and involves handling client and member queries across the insurance lifecycle.

Key responsibilities

• Maintain accurate client/member records, certificates of currency and support end‑of‑month reconciliations.
• Handle email and telephone enquiries professionally, conduct peer reviews and participate in audit checks.
• Document business rules, support reporting and suggest process improvements.
• Collaborate with Account Executives and build relationships with insurers, clients and internal teams.

Required profile

• High School Certificate or equivalent.
• At least 3 years experience in client service or operational roles within life/health insurance.
• Strong understanding of relevant insurance products and legislation.

Required skills

• Proficiency with Microsoft Office suite.
• Excellent verbal and written communication.

What we offer

• Professional development opportunities and supportive leadership.
• Inclusive, vibrant culture with diverse colleagues.
• Career progression, benefits and rewards to enhance well‑being.