Casual Wilderness Cruise Guide

About the role

Gordon River Cruises, operating under the NRMA Group, invites guests to explore the UNESCO Tasmanian Wilderness World Heritage Area by cruising the Gordon River and walking through the temperate rainforest of the Franklin-Gordon Wild Rivers National Park. The company is seeking casual Wilderness Cruise Guides to be storytellers, hosts and ambassadors of the region, creating memorable experiences for guests. Staff accommodation is available.

Key responsibilities

• Deliver engaging commentary and interpretive storytelling, and create memorable experiences through one-on-one and small-group interaction.
• Provide food and beverage service, showcasing Tasmania's local produce.
• Welcome guests on board, assist with boarding, seating and passenger services.
• Support vessel operations such as berthing, departures, docking and mooring.
• Monitor guest safety and comfort in public areas and outdoor viewing decks.
• Take part in safety drills, training and emergency response, and maintain high presentation standards through cleaning and vessel upkeep.
• Promote a strong safety culture and support compliance with WHS standards and procedures.

Required profile

• Excellent customer service, strong storytelling and communication skills, and confidence with diverse audiences.
• Ability to work effectively in a busy team and independently, with strong organisational skills.
• Commitment to safety standards and the ability to lead others in an emergency.
• Level 2 Workplace First Aid certificate, and either a Tasmanian or national RSA, or ability to acquire Elements of Shipboard Safety (ESS) or similar.
• Do Food Safely certificate of completion.
• Knowledge of food and beverage service, with an interest in Tasmanian wines, beers and spirits.
• Highly desirable: Certificate 3 or 4 in Tourism or Guiding, theatrical performance or public speaking experience, and experience with ropes and gangways to berth or moor a vessel.

What we offer

• Progressive flexibility and well-being benefits.
• Complimentary myNRMA Rewards membership with discounts on groceries, movies, gyms, attractions and restaurants.
• Employee referral program with a possible bonus of up to $2,000.
• Potential to grow, progress or relocate within the NRMA Group or across locations.