Casual Wilderness Cruise Guide

About the role

Gordon River Cruises, operating under the NRMA Group, invites guests to explore the UNESCO Tasmanian Wilderness World Heritage Area by cruising the Gordon River and walking through the temperate rainforest of the Franklin-Gordon Wild Rivers National Park. The company is seeking casual Wilderness Cruise Guides to act as storytellers, hosts and ambassadors for the region, while contributing to the smooth operation of each cruise.

Key responsibilities

• Deliver engaging commentary and interpretive storytelling, and create memorable experiences through one-on-one and small-group interaction.
• Provide food and beverage service, showcasing local Tasmanian produce.
• Welcome guests on board, assist with boarding, seating and passenger services.
• Support vessel operations such as berthing, departures, docking and mooring.
• Monitor guest safety and comfort in public areas and outdoor viewing decks.
• Take part in safety drills, training and emergency response, and maintain vessel cleanliness and presentation.
• Promote a strong safety culture and comply with WH&S standards.

Required profile

• Reputation for excellent customer service and ability to hold engaging conversations.
• Vibrant attitude and ability to work in a busy team.
• Level 2 Workplace First Aid certificate, and Tasmanian or national RSA, Elements of Shipboard Safety (ESS) or similar, or ability to acquire them.
• Do Food Safely certificate.
• Strong storytelling, communication and interpersonal skills, and ability to work independently.
• Commitment to safety standards and leadership in emergencies.
• Highly desirable: Certificate 3 or 4 in Tourism or Guiding, theatrical or public speaking experience, and experience with ropes and gangways.

What we offer

• Staff accommodation available.
• Progressive flexibility and well-being benefits.
• Complimentary myNRMA Rewards membership with discounts.
• Employee referral program with bonuses of up to $2,000.
• Potential to grow, progress or relocate within the NRMA Group.