Cafe Team Leader

About the role

Cornerstone Café is one of the busiest and most popular food destinations within Bankstown Sports Club, serving hundreds of members and guests daily in a fast-paced, high-volume environment. Reporting to the Café Manager, the Cafe Team Leader leads day-to-day operations, supports a busy service operation, coaches team members and ensures every customer receives an exceptional experience. The position suits someone who enjoys motivating a team in a high-volume setting.

Key responsibilities

• Lead and support café operations during service periods.
• Supervise, coach and motivate team members to deliver exceptional customer experiences.
• Ensure food, beverage and service standards are consistently maintained.
• Delegate tasks and coordinate team activities during peak trading periods.
• Foster a positive team culture focused on teamwork, accountability and service excellence.
• Manage customer enquiries and resolve issues professionally and efficiently.
• Provide training, coaching and ongoing performance feedback to team members.
• Maintain high standards of presentation, cleanliness and workplace safety.
• Ensure compliance with RSA, RCG, food safety and WHS requirements.
• Promote Club events, promotions and services to members and guests.
• Support operational efficiency and contribute to business objectives.

Required profile

• Previous experience in a café, hospitality, food & beverage or customer service environment.
• Leadership, Team Leader or Supervisor experience in a hospitality setting.
• Confident hospitality leader who enjoys fast-paced environments and takes pride in customer service.
• Hands-on, proactive leadership style.
• Flexibility to work a rotating roster across days, nights, weekends and public holidays.
• Australian working rights.

Required skills

• Strong customer service and relationship-building skills.
• Proven ability to lead, motivate and develop team members.
• Excellent communication and conflict-resolution skills.
• Ability to stay calm and organised during busy trading periods.
• Current RSA and RCG qualifications (or willingness to obtain them).

What we offer

• Career progression opportunities across multiple venues and brands.
• Ongoing training, coaching and leadership development programs.
• Additional wellbeing leave each year.
• Complimentary secure underground parking and daily meal allowance.
• Uniforms provided and employee rewards and recognition programs.