Banking Consultant – Casual (Berri, SA)

About the role

As a Banking Consultant in ANZ’s Retail Banking division, you will deliver a seamless branch experience, meeting customers’ end‑to‑end financial needs, handling transactions, and advising on digital solutions.

Key responsibilities

• Provide customers with a seamless branch experience by meeting each customer’s end‑to‑end banking needs, handling transactions, conducting needs‑based conversations and educating them on digital solutions.
• Act as a role model and peer coach within a collaborative team to deliver the best possible customer experience.
• Contribute to a significant uplift in customer engagement and advocacy, creating real customer value.
• Participate in and support bank programs and initiatives.
• Take responsibility to “know your customer” from a risk perspective.
• Ensure compliance with ANZ and branch policies and procedures.

Required profile

• Exceptional customer focus – retail experience is an advantage.
• Experience as a user and promoter of technology – working knowledge of digital channels is an advantage.
• Ability to multi‑task and adapt to change and ambiguity.
• Willingness to work in a collaborative team environment.
• Sound understanding of compliance.
• Excellent communication and interpersonal skills.