Administration Officer

About the role

Recovre, a team within Marsh focused on injury prevention, health promotion and rehabilitation, is hiring an Administration Officer for its Public Sector team in Melbourne, VIC. This is a full-time, permanent position. The officer delivers high-quality customer service to external clients and internal stakeholders, supports consultants and managers in improving productivity and efficiency, and keeps office operations running smoothly.

Key responsibilities

• External customer service: build strong relationships with external customers, promote continuous improvement in the Customer Service Operations team, and understand Recovre's services
• Internal support: assist consultants and managers in delivering good service and generating repeat business, and identify ways to improve customer service
• File and document management: support consultant case activities such as funding requests, manage files (creation, storage, archiving, retrieval) and produce documents by typing and word processing
• Office administration: perform general administrative tasks, manage equipment, supplier and contractor invoices, and generate reports for customers and internally (outcomes, productivity, BI tool data, Workcover/insurer statistics)
• Project work: undertake assigned projects such as case management system rollouts, as directed by the Team Leader and state/regional manager

Required profile

• Relevant tertiary qualifications are desirable but not essential
• Superior customer service skills
• Strong knowledge of office administration
• Excellent written and verbal communication, attention to detail, time management and task prioritisation
• Ability to work as part of a team

Required skills

• Proficiency in MS Office
• Comfort with various programs and systems

Candidates must have the right to work in Australia; successful applicants must complete a criminal and bankruptcy check before starting. Professional development, career opportunities and benefits are offered.