Administration Assistant

About the role

Nabenet, a leader in workplace health solutions, is looking for a reliable Administration Assistant to join its Hawthorn office on a full‑time, onsite basis. You will support the team by handling a variety of administrative tasks and delivering excellent customer service to injured workers, consultants, and employers.

Key responsibilities

• Answer telephone queries, manage high‑volume calls and emails, and provide professional assistance to all stakeholders.
• Maintain and organise both electronic and paper files, schedule appointments for injured workers with consultants, and ensure compliance with the administration manual and service level agreements.
• Process funding requests, assist consultants with report production, and monitor email correspondence for timely action.

Required profile

• Strong experience in office administration, front‑office support, appointment scheduling and file management.
• Excellent communication and customer‑service skills, with the ability to build relationships with injured workers, consultants, employers and internal team members.
• Eligibility to work in Australia; previous healthcare administration experience and knowledge of Workers' Compensation or OHS are highly regarded.

Required skills

• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).

What we offer

• Professional growth through ongoing training and development opportunities.
• A supportive, inclusive culture with a collaborative, modern onsite office environment.
• Meaningful work contributing to workplace health and the recovery journey of injured workers.