Account Manager – Bilingual Mandarin

About the role

Eightcap is seeking a bilingual Mandarin-speaking Account Manager to convert leads into active traders and expand its presence in the Chinese‑speaking market. You will bridge market interest and client acquisition through education and proactive pipeline management.

Key responsibilities

• Convert warm leads into active traders, meeting or exceeding monthly KPIs and sales targets.
• Design and deliver high‑impact educational materials, webinars and seminars (online and offline) for prospects and existing clients.
• Build and manage a robust sales pipeline, overseeing communication channels including social media.
• Maintain deep market knowledge to articulate news, trading products and Eightcap’s value proposition.
• Provide premium customer service, handling feedback, requests and technical queries swiftly.
• Prioritise high‑value tasks, meet deadlines and ensure seamless transition from lead to active client.
• Collaborate cross‑functionally with Sales, Marketing, Compliance, Engineering and manage external relationships with retail and wholesale clients.

Required profile

• Native or professional fluency in Mandarin and English; Cantonese is a plus.
• Demonstrable interest in FX, CFDs and global financial markets.
• Results‑driven with a passion for high‑performance sales and premium client experience.
• Exceptional organisational skills, attention to detail and ability to prioritise in a fast‑paced environment.
• Creative problem‑solver who can think analytically under pressure.
• Respect for diversity and ability to engage with multicultural stakeholders.
• Proven ability to work independently, take initiative and drive projects from conception to completion.

Required skills

• Professional fluency in Mandarin and English.
• RG146 qualification (highly advantageous).

What we offer

• Performance‑driven environment with autonomy and accountability.
• Ongoing career development, technical and professional training.
• Wellness perks such as monthly corporate massages.
• Drinks every Friday, parental leave entitlements, staff referral bonus programme.
• Annual flu vaccinations, purchased leave, novated leasing options for vehicle financing.
• Great CBD location with easy public transport access.
• Multicultural, collaborative and supportive team culture.
• Regular social activities and involvement in exciting new projects.