Academic Registrar and Senior Director Academic Services

About the role

The Academic Registrar and Senior Director Academic Services leads the university’s academic services ecosystem, setting strategic direction, service standards and performance expectations across the student lifecycle.

Key responsibilities

• Lead Academic Services portfolio, establishing strategic priorities, service standards and accountability frameworks.
• Oversee academic governance, policy compliance, quality processes and continuous improvement.
• Provide senior oversight of complaints, appeals, procedural fairness and student wellbeing and safety risks.
• Ensure integrity, security and accuracy of student outcomes, academic records, results, completions and graduation processes.
• Drive integrated academic planning, timetabling and delivery readiness using demand, capacity and workforce data.
• Improve systems, data quality, automation, controls and vendor delivery across Academic Services.

Required profile

• Senior leader with extensive higher education, VET or dual‑sector experience in academic services, registry, governance, planning and operations.
• Proven ability to influence senior leaders and governance bodies within complex organisations.
• Strong knowledge of Australian tertiary regulatory environment (HESF, TEQSA, ASQA, ESOS, National Code, CRICOS, VET, privacy).
• Accomplished people leader skilled in building high‑performing teams and driving organisational change.

Required skills

• Experience with academic planning, forecasting, timetabling and delivery readiness.
• Expertise in academic systems, data management, automation and continuous improvement.

What we offer

• Study free in a course or degree related to your position.
• Access to internal mobility and professional development opportunities.
• Collaborative, student‑focused environment at a B Corp certified university.