Works Coordinator – Advanced Metering

About the role

Service Stream's Utilities division is looking for a Works Coordinator to join its Advanced Metering team in Melbourne. The role ensures that work orders across several contracts are scheduled, attended and completed each business day, in line with client, retailer and AEMO requirements. It covers day-to-day scheduling, allocation, support and coordination with customers and field teams. The position is casual/part-time, based in Melbourne, reporting to the Scheduling & Performance Manager.

Key responsibilities

• Coordinate and drive field staff productivity so work orders are handled end-to-end within regulatory time frames.
• Manage workforce scheduling, triage, planning and allocation using Excel and other systems.
• Work rotating shifts (7:30am–4:30pm) to handle inbound customer calls with client systems.
• Make outbound scripted calls to obtain customer consent and coordinate calls with building managers to arrange technician access.
• Gather and consolidate client data to plan and allocate work orders.
• Maintain field resource leave requests to ensure adequate resourcing.
• Use Service Stream and client systems and databases efficiently.
• Ensure all work meets contractual quality and safety requirements and customer expectations.

Required profile

• At least 12 months in a Customer Service, Scheduling or Technical Support role.
• Strong organisational and administrative skills and a high level of attention to detail.
• Problem-solving focus, compliance awareness and commitment to meeting client expectations.

Required skills

• MS Office suite: Word, Excel and Outlook (essential).
• Basic technical knowledge of electrical metering work is an advantage.

To apply, candidates submit through the Service Stream Recruitment Team using the online application button.