Project Coordinator - Work Order Scheduling

About the role

Service Stream's Utilities division is looking for a Project Coordinator to join its Advanced Metering team in Melbourne. The role sits within the Scheduling & Performance function and ensures that work orders across several contracts are scheduled, attended and completed each business day, in line with client, retailer and AEMO requirements. It involves day-to-day scheduling, allocation, support and coordination with customers and field teams.

Key responsibilities

• Schedule and allocate work orders through the relevant systems, based on client proposals and available capacity
• Arrange customer access to the workforce by phone and/or email
• Coordinate inductions, pre-approvals and other customer requirements
• Maintain an up-to-date database of administrative tasks and consolidate client data to plan and allocate work
• Keep track of field resource leave requests to ensure adequate resourcing
• Deliver weekly scheduling progress reports to stakeholder and client meetings
• Ensure all work meets contractual quality and safety standards, and carry out other duties asked by the Scheduling & Performance Manager

Required profile

• At least 12 months of experience in a work order management and scheduling role
• Knowledge of the Australian electricity industry is desired
• Professional and confident communication with commercial customers
• Ability to handle multiple tasks with conflicting priorities, meet deadlines and work discreetly with confidential information

Required skills

• Intermediate MS Office skills (Word, Excel, Outlook)
• Strong organisation and administration skills and attention to detail
• Problem-solving and compliance focus

The position is permanent and full-time, reporting to the Scheduling & Performance Manager. Applications are made through the Service Stream recruitment team using the online application form.