Administrator (Therapy Coordinator)

About the role

A friendly, supportive clinic team in Ellenbrook is looking for a proactive, organised Therapy Coordinator who thrives in a fast-paced environment and enjoys helping people. The role is the first point of contact for families reaching out to the service and supports the team of therapists.

Key responsibilities

• Be the first point of contact for families contacting the service
• Manage appointments for in-clinic and mobile therapists
• Keep client records accurate and confidential
• Respond to enquiries by phone, email and web
• Build strong relationships with clients and families
• Handle accounts receivable and NDIS claims
• Support therapists with therapy-related admin tasks
• Carry out general typing, data entry and computer work

Required profile

• Experience with practice management software (essential)
• Knowledge of NDIS admin requirements or similar funding packages
• Working with Children Check, National Police Check, NDIS Worker Screening, and CPR and First Aid

Required skills

• Strong communication and customer service skills
• Confidence with Microsoft Excel, Outlook and Word
• Time management, attention to detail and a proactive approach

What we offer

• A friendly, supportive clinic team
• A national admin network for bookings, invoicing and NDIS updates
• Ongoing training and career development