Desktop Quality Coordinator

About the role

Service Stream's Telecommunications team in Melbourne is looking for a motivated, detail-oriented Desktop Quality Coordinator to support its Quality team. It suits someone early in their career who enjoys working with data, problem solving and learning how quality standards are applied in a real-world operational environment. You will work alongside experienced professionals, receive training and help review completed works, identify trends and contribute to continuous improvement.

Key responsibilities

• Review completed work and documentation to ensure quality requirements have been met
• Carry out desktop-based quality checks and audits using established processes and guidelines
• Identify trends, inconsistencies or areas for improvement and escalate findings where required
• Help prepare quality reports and audit outcomes
• Maintain accurate records and quality documentation
• Work with internal teams to support quality improvements and resolve issues
• Use Microsoft Excel and other systems to analyse information and track performance

Required profile

• Eager to learn, with a strong eye for detail and enjoyment of working with information and processes
• Recent graduate, administrator seeking a career step up, or someone with experience in customer service, coordination, compliance or data-focused roles
• Strong attention to detail and good analytical and problem-solving skills
• Intermediate to advanced Microsoft Excel skills
• Clear written and verbal communication skills and a willingness to learn

Experience in administration or coordination, data entry, reporting or document management, quality/compliance or audit support, or construction, utilities, telecommunications or service delivery is not essential but is valued.

To apply, use the online application form on the Service Stream recruitment page.