Workplace Manager

About the role

JLL is hiring a Workplace Manager in Sydney to provide strategic management, oversight and continuous improvement of multi-function outsourced services across Facility Management, Records Management and Business Support. The role ensures safe, compliant facilities are maintained while meeting service standards, KPIs and client satisfaction targets, working closely with the Account Manager within agreed budget levels.

Key responsibilities

• Lead and develop the team responsible for operations under the Statement of Work, coaching staff, managing rosters, recruitment and shift coordination
• Oversee third-party services and procurement, including contract administration, vendor onboarding and value assessment
• Maintain clear communication, track unresolved issues and train staff on JLL systems and workplace equipment
• Manage sites and client assets, oversee building inspections, maintenance, fire protection and the contact centre for facility requests, and coordinate ergonomic assessments, after-hours access and energy efficiency programs
• Ensure compliance with laws and safety program requirements, manage security incidents, conduct annual compliance reviews and supervise suppliers in sensitive areas
• Coordinate emergency preparedness, response teams, signage and first aid facilities including defibrillators

Required profile

• Minimum five years' experience in facilities management, property management, hospitality or a related field
• Proven leadership experience managing, training and developing teams
• Demonstrated expertise in vendor management and third-party supplier coordination
• Budget management and financial analysis capabilities
• Proven ability to handle multiple complex operational matters under tight deadlines and a track record of continuous improvement initiatives

Required skills

• Highly proficient in Microsoft Office
• Adaptability to changing situations and new technologies

What we offer

• Employee discounts on fitness, wellbeing and other brands
• 18 weeks paid maternity leave
• Private health insurance discounts
• Active social club and employee assistant program
• Novated lease for EV cars
• Paid time off for volunteer work