Associate Relationship Manager / Assistant Strata Manager Team Leader

About the role

Smarter Communities is seeking expressions of interest for an Associate Relationship Manager Team Leader (NSW) to lead and support a team across its Kent Street, Sutherland and Coolangatta/Tweed Heads offices, with the preferred location being Kent Street, Sydney or Sutherland. The role combines team leadership with support for the management of a diverse strata portfolio.

Key responsibilities

• Monitor team performance to ensure service levels are met and national processes are followed consistently.
• Manage individual and team performance through regular one-on-one meetings, mid-year and annual reviews.
• Provide leadership, coaching and support to build a positive team culture and high employee engagement.
• Identify training needs and implement learning plans for team members.
• Contribute to continuous improvement of systems, processes and procedures.
• Support an assigned Strata Manager by applying strata knowledge to a diverse portfolio.
• Prepare agendas and meeting minutes for Committee and General Meetings, and coordinate meeting documentation in cloud-based platforms.
• Respond to customer enquiries by phone, email and in person, and maintain accurate records and compliance with statutory requirements.
• Provide general administrative support, including document management and correspondence.

Required profile

• Previous experience in a similar leadership or senior administration role within the strata or body corporate industry.
• Excellent customer service and administrative capabilities.
• Strong communication, relationship-building and stakeholder management skills.
• Sound understanding of Body Corporate or Strata legislation and regulations (preferred).

Required skills

• Confidence using Microsoft Office, Microsoft Teams, Microsoft Dynamics, StrataVote and StrataMax.
• Exceptional organisational skills, attention to detail and ability to manage competing priorities.

What we offer

• Performance-based incentive opportunities.
• Ongoing training, professional development and career progression pathways.
• Hybrid working arrangements.
• Wellbeing focus, including the option to purchase additional leave and a paid birthday leave benefit.
• Quarterly team events and networking opportunities.