Centre Manager - Flexible Workspace

About the role

JLL is hiring a Centre Manager for its flexible workspace at 700 Swanston St, Carlton, Melbourne. Reporting to the Portfolio Manager, Property and Asset Management, Victoria, and working closely with the Community Manager/Concierge, you will own the full commercial and operational performance of the centre, from filling desks and offices to curating a calendar of events. The role suits someone who enjoys variety, building relationships and creating spaces where people want to be.

Key responsibilities

• Sales and business development: find, qualify and convert leads looking for office space and desks, organise and host tours, run business development opportunities such as marketing, online media, events and partnerships, and manage the sales process to hit occupancy and revenue targets.
• Represent the brand at external and internal events.
• Program development: create and manage a programme of engaging events, design formats and series, promote events, source speakers and participants, and align content with the space's objectives.
• Operations: act as main point of contact for the client and community, take responsibility for business financial performance, accounting and reporting, oversee on-site operations through building management and local vendors, maintain supplier and local business relationships, and contribute to systems and community curation targets.
• Team management: hire and train on-site staff, lead and motivate the team, and conduct annual performance reviews.

Required profile

• Experience in a direct sales environment, ideally in office leasing or flexible/co-working space.
• Proven team leadership and management experience.
• Strong written and verbal communication, analytical and reporting skills, and ability to build rapport quickly.
• Ability to manage many work streams at once, act independently, and show strong customer service.
• Digital, social and technology understanding.

Preferred qualifications

• Experience managing a flexible space, co-working or serviced office business.
• Understanding of feedback cycles and eagerness to help expand the brand to more buildings and locations.

What we offer

• Employee discounts on fitness, wellbeing and other brands.
• 18 weeks paid maternity leave.
• Private health insurance discounts and active social club.
• Employee assistant program and novated lease for EV cars.
• Paid time off for volunteer work.