Workplace Experience Officer - Canberra

About the role

ACOR, a national, employee-owned engineering consulting firm, is looking for a Workplace Experience Officer in Canberra. The role suits someone with a background in hospitality, guest services, concierge, premium customer service, workplace experience, events or a similar people-focused environment who wants to bring those skills into a professional corporate setting. It is a full-time, office-based position, Monday to Friday, with no evening, weekend or shift work.

You will be the face of the local office, creating a welcoming, professional and vibrant environment where everyone can do their best work. Working closely with the local Area Leader, you will coordinate office operations, employee engagement, workplace hospitality and facilities, and become a trusted partner in building a positive office culture.

Key responsibilities

• Create an exceptional experience for employees, clients and visitors from the moment they arrive
• Coordinate the day-to-day operation, presentation and hospitality of the office
• Support Area Leaders with office communications, engagement activities and local initiatives
• Plan employee celebrations, events and workplace engagement activities
• Coordinate onboarding and offboarding experiences
• Build strong relationships across the office and act as a trusted point of contact for staff
• Coordinate facilities, suppliers and landlord relationships
• Maintain workplace health, safety and office standards
• Champion business improvements and support local change initiatives

Required profile

• Genuine enjoyment of looking after people and pride in creating welcoming, organised and engaging environments
• Likely experience in hospitality, hotels, concierge, customer service, premium retail, events, workplace experience, facilities or office management
• Outstanding customer service and communication skills
• Proactive, positive and organised approach, with strong relationship-building skills
• Able to manage competing priorities professionally

What we offer

• Monday to Friday office hours, with no evenings, weekends or shift work
• The chance to combine hospitality, people, events and workplace operations in one diverse role
• A supportive national Workplace Experience team
• A 100% employee-owned business with genuine career development opportunities