Participant Support Officer (APS3) – NDIS

About the role

Randstad is recruiting two Participant Support Officers (APS3) on behalf of a federal government client, based in Bundaberg, Queensland. The role serves as the primary point of contact for the Bundaberg branch, delivering front-of-house service, client guidance and operational coordination. It is a full-time position, Monday to Friday, 8:30am to 4:30pm, with a 12-month initial assignment and two openings available.

Key responsibilities

• Greet participants at reception, answer general NDIS queries and help visitors use digital portals and self-service kiosks
• Action case items and run planning tasks in line with the NDIS Act and agency guidelines
• Handle incoming calls and shared inbox messages, giving clear information and referring people to community or government resources
• Manage appointment schedules, oversee the team inbox, keep the branch accessible and support general facility operations
• Maintain client files, enter data, gather information and compile standard updates
• Log, track and escalate client feedback and formal complaints in internal systems

Required profile

• Experience in reception, counter service or direct customer care, including guiding users through digital tools
• Strong data management skills, handling shared mailboxes and coordinating calendars
• Ability to interpret and apply the NDIS Act and operating standards to daily planning tasks
• Excellent written and verbal communication, with empathy in resolving concerns
• Awareness of accessibility principles to create an inclusive environment

What we offer

• Pay of $38.89 per hour plus superannuation
• Full-time hours, Monday to Friday, 8:30am to 4:30pm
• 12-month initial assignment

Applicants submit their CV through the application link; applications close on 5 November 2026.