Warranty Data Analyst

About the role

Join Toyota's Quality & Service Division as a Warranty Data Analyst on a 2‑year fixed‑term contract. You will support warranty and compliance operations by analysing, managing and reporting customer and warranty data, ensuring data integrity and driving continuous improvement.

Key responsibilities

• Analyse warranty, recall and field action data to identify quality concerns, trends and impacts.
• Evaluate effectiveness of recalls and customer outreach initiatives.
• Prepare and deliver reports, insights and recommendations for business performance and budgeting.
• Develop and maintain data sources, dashboards and analytical tools.
• Identify and drive Kaizen opportunities using data‑driven insights.
• Collaborate with internal stakeholders to provide analytical support for quality and service initiatives.

Required profile

• Relevant tertiary qualification in Data Analytics, Statistics, Mathematics, Business Analytics, Commerce, Information Systems, Computer Science or Engineering.
• Experience in data analysis, reporting and business insights, preferably with warranty administration or after‑sales operations.
• Strong problem‑solving, stakeholder engagement and continuous improvement capabilities.

Required skills

• Advanced Microsoft Excel (pivot tables, Power Query, data modelling, dashboard development).
• Power BI dashboard and report development, including large dataset extraction and analysis.
• Data cleansing, validation, statistical analysis, predictive analytics and data modelling techniques.
• Financial reporting and cost analysis.

What we offer

• Fully maintained motor vehicle with insurance (fuel excluded).
• Annual contribution to private health insurance worth over $1,900.
• Family vehicle lease and purchase discounts.
• Flexible hours and hybrid work arrangements.
• Wellness facilities including free onsite gym.
• Free car parking and discounted onsite café.
• Career development opportunities, promotions and paid professional membership.
• Paid volunteer days and matched workplace giving.
• Generous parental leave and superannuation contributions.