Warehouse Operations Agent

About the role

The Warehouse Operations Agent is responsible for accurate and efficient processing of eCommerce parcel freight for domestic and international distribution, ensuring timely handling, sorting and dispatch in line with DHL standards.

Key responsibilities

• Receive, sort and process eCommerce parcels for domestic and international networks.
• Scan parcels accurately into the system for tracking and visibility.
• Prepare shipments for dispatch according to operational schedules.
• Adhere to DHL operational procedures and safety standards.
• Conduct quality checks and report discrepancies, damages or irregularities.
• Maintain workflow productivity to meet service level agreements.
• Support continuous improvement initiatives within the warehouse.
• Collaborate with supervisors and team members to achieve daily targets.

Required profile

• Australian work rights.
• Forklift licence (LF or LO).
• Previous experience in warehouse or logistics operations (minimum 6 months).
• Ability to work in a fast‑paced environment with attention to detail.
• Physical fitness for manual handling tasks.
• Availability for Monday‑Friday morning shifts (7 am‑3 pm).

Required skills

• Forklift operation (LF/LO licence).
• Basic computer literacy for scanning, data entry and shipment processing.